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Passengers sue following pilot meltdownupdated: Wed Jul 04 2012 05:27:00

Ten passengers who were on a JetBlue flight in which a pilot experienced a meltdown are suing the airline and pilot.

JetBlue pilot ruled fit to stand trialupdated: Fri Jun 15 2012 12:57:00

A JetBlue pilot who was locked out of the cockpit by his co-pilot after his odd midflight rants in March was ruled competent to stand trial Friday morning.

Should parts of airplanes be kid-free?updated: Thu Jun 14 2012 09:25:00

Blogger Jenny Larson tells our Randi Kaye why she thinks it's a bad idea.

Hey fliers: You can't have it allupdated: Thu Jun 14 2012 09:25:00

Airline passengers still want it all: low prices, comfortable seating, "free" baggage check-in and other freebies.

Passengers on diverted flight sue JetBlue, pilot who became erraticupdated: Wed Jun 13 2012 19:41:00

A group of passengers who were aboard a March 27 JetBlue flight out of JFK Airport that was diverted because of erratic behavior by its pilot have filed suit against the airline and pilot.

No-fly toddler? Girl removed from flightupdated: Fri May 11 2012 00:56:00

A toddler is mistakenly pulled off a JetBlue flight after being flagged on the "no-fly" list. WPBF explains.

No-fly 'glitch' has toddler removed from planeupdated: Fri May 11 2012 00:56:00

JetBlue Airways is apologizing for a "computer glitch" it blames for a family being told their 18-month-old daughter was on a government no-fly list.

JetBlue pilot goes to courtupdated: Thu Apr 19 2012 05:38:00

The JetBlue pilot arrested for an apparent midair meltdown makes his initial appearance in court.

JetBlue passengers reacted. Would you?updated: Fri Mar 30 2012 11:51:00

It's every flier's worst nightmare: Your pilot announces, "We're all going down!" and starts shouting about bombs and terrorists. He abandons the cockpit, frantically running up and down the aisles like a man unhinged. What do you do?

Investigators get voice, data recorders from JetBlue flightupdated: Fri Mar 30 2012 05:52:00

The flight data and cockpit voice recorders from JetBlue Flight 191, which made an emergency landing this week, have been retrieved and will be analyzed, officials said Thursday.

Pilot breakdown draws attention to mental health standardsupdated: Wed Mar 28 2012 22:48:00

The midflight breakdown of a JetBlue pilot has sparked concerns about psychological screening for flight crews.

CNNMoney: JetBlue brand tarnished, but not destroyedupdated: Wed Mar 28 2012 17:25:00

JetBlue was doing damage control Wednesday after one of its pilots suffered an apparent mental breakdown that resulted in an emergency landing.

Airfare sales may stave off winter bluesupdated: Tue Jan 03 2012 16:39:00

Never mind that you're probably still recovering from holiday travel and may have no interest in heading to another airport. Faced with a traditional post-holiday lull in travel, several airlines are hoping their New Year's sales will lure travelers back into the air at a discount.

JetBlue refunding passengers stranded on Connecticut tarmacupdated: Fri Nov 04 2011 05:42:00

JetBlue has begun refunding the passengers of five flights who were stranded on the tarmac of a Connecticut airport for as long as eight hours on Saturday, a spokeswoman for the airline told CNN on Thursday.

JetBlue: 'We let some of you down'updated: Tue Nov 01 2011 08:48:00

The COO of JetBlue takes to YouTube to apologize for leaving a plane filled with passengers stranded on a tarmac.

JetBlue takes to YouTube to apologize to stranded passengersupdated: Tue Nov 01 2011 08:48:00

The head of JetBlue is apologizing for a "confluence of events" that left a plane filled with passengers stranded on the tarmac at Bradley International Airport near Hartford, Connecticut, over the weekend.

Stuck pilot: 'Take us anywhere'updated: Mon Oct 31 2011 21:57:00

A Jet Blue pilot pleads with the control tower to get towed off the tarmac after being stranded for several hours.

Plane's pilot, passengers tell of 8-hour wait at Connecticut airportupdated: Mon Oct 31 2011 21:57:00

A JetBlue pilot isn't happy with his employer after being stuck on the tarmac of a Connecticut airport for some eight hours on Saturday. Neither are many of his passengers.

Former JetBlue flight attendant sentenced to one year probationupdated: Thu Oct 20 2011 17:11:00

The former JetBlue flight attendant who soared to instant celebrity after deploying an emergency evacuation slide to dramatically exit an airplane in 2010 has been sentenced to a year of probation after completing a mental health treatment program.

Hurricane forces widespread air, train cancellationsupdated: Mon Aug 29 2011 06:50:00

Here are some of the latest travel-related developments stemming from Hurricane Irene:

Hurricane Irene likely to cause 'horrendous' travel conditionsupdated: Fri Aug 26 2011 16:25:00

Perhaps Virginia Gov. Bob McDonnell put it best: Saturday is going to be a "horrendous day for travel" as Hurricane Irene sets its sights on the U.S. East Coast.

JetBlue introduces new flight passesupdated: Thu Jul 28 2011 11:29:00

JetBlue Airways is courting business travelers with three new flight passes announced Thursday.

With L.A. 405 closure, it's all about surviving 'Carmageddon'updated: Fri Jul 15 2011 16:34:00

For 53 hours this weekend and early Monday, a 10-mile stretch of Interstate 405 will be closed in western Los Angeles for a bridge demolition.

JetBlue offers solution to 'Carmageddon'updated: Thu Jul 14 2011 13:08:00

JetBlue is making the driver's fantasy of levitating above traffic a reality in Los Angeles this weekend.

Stun gun found on JetBlue planeupdated: Mon Jul 11 2011 12:22:00

Authorities are investigating how a stun gun ended up on a JetBlue aircraft in New Jersey on Friday night.

Twitter is handy tool for airline passengersupdated: Mon Jun 27 2011 10:37:00

When you're traveling and something goes wrong, all you want is for someone to help you get back on track. That used to mean lengthy lines in the airport or long hold times on the phone, but that's been changing, thanks to social media. Airlines are quickly learning that social media tools, particularly Twitter, can act as an excellent customer service channel.

Twitter: Good and bad in 140 charactersupdated: Mon Jun 27 2011 10:37:00

Twitter gives users unfiltered access to one another. It's a strength and a curse. CNN's Doug Gross explains.

Study: Alaska, JetBlue tops with fliersupdated: Wed Jun 08 2011 08:15:00

Airline satisfaction might seem like an oxymoron these days, with fees and cramped cabins making flying miserable for many people, but fliers are giving the industry better marks, a new survey finds.

What are the best, worst airlines?updated: Wed May 11 2011 10:21:00

A new Consumer Reports survey reveals that travelers want comfort and reasonable fees, and many airlines don't deliver.

US Airways lands lowest satisfaction ratings in flier surveyupdated: Wed May 11 2011 10:21:00

A new Consumer Reports survey reveals that air travelers want comfort without emptying their wallets -- and many airlines don't deliver.

Plane clipped by tractor-trailer at Boston airportupdated: Wed Apr 20 2011 08:43:00

A tractor-trailer clipped a JetBlue aircraft Tuesday afternoon at Boston's Logan International Airport, injuring one passenger who was deplaning, JetBlue spokeswoman Real Hamilton-Romeo told CNN.

Box cutters fall from bag on JetBlue flightupdated: Thu Mar 03 2011 14:16:00

The Transportation Security Administration is facing criticism after three box cutters were discovered aboard a JetBlue flight at New York's JFK airport on Saturday.

CNNMoney: Gas prices: Bracing for more pain at the pumpupdated: Sat Jan 01 2011 09:09:00

Drivers may be bracing for more pain at the pump in 2011 as gas prices continue to head higher.

Taylor Swift to perform at N.Y. airportupdated: Tue Oct 26 2010 14:19:00

Airport terminals are always good places for people watching, but star gazing will be more like it for a select group of travelers at New York's John F. Kennedy International.

Passenger removed from flight over security concernsupdated: Tue Oct 12 2010 10:20:00

A passenger was removed from a JetBlue flight headed to Florida on Saturday night due to security concerns, an airline spokeswoman said.

Video catches flight attendant's slideupdated: Tue Sep 07 2010 13:50:00

Surveillance video of flight attendant Steven Slater's "infamous" slide from a JetBlue aircraft was released in August.

Possible plea deal in works for JetBlue flight attendantupdated: Tue Sep 07 2010 13:50:00

An attorney for Steven Slater, the JetBlue flight attendant who made headlines in August when he deployed a plane's emergency chute and walked off the job, indicated in court Tuesday that discussions about a possible plea agreement with prosecutors were under way.

Hard landing causes plane scareupdated: Fri Aug 27 2010 10:13:00

An emergency evacuation forced passengers off a JetBlue plane after it blew a tire.

Four hurt in JetBlue hard landingupdated: Fri Aug 27 2010 10:13:00

A JetBlue Airways plane blew a tire while landing in Sacramento, California, on Thursday, triggering an emergency evacuation and leaving four passengers with minor injuries, authorities reported.

CNNMoney: JetBlue brings back all-you-can-fly dealupdated: Tue Aug 17 2010 15:28:00

JetBlue is reviving its unlimited travel deal, which for one month allows travelers to fly anywhere they want, as much as they want.

JetBlue flight diverted because of 'unruly passenger'updated: Fri Aug 13 2010 16:44:00

A JetBlue Airways flight, bound from Boston to the Dominican Republic, was diverted to Washington-Dulles International Airport on Friday because of an "unruly passenger," the airline said.

JetBlue pokes fun at itself over runaway flight attendantupdated: Thu Aug 12 2010 09:08:00

JetBlue on Wednesday dispensed vouchers to passengers and some levity to the public, two days after one of its flight attendants famously quit following a luggage-bin altercation.

Fortune: JetBlue, the comeback kid of the skiesupdated: Thu Aug 12 2010 05:21:00

As rogue JetBlue airline attendant Steven Slater hits the talk shows this week to discuss his freakout on Monday, it's quite clear that he has the sympathy of the man on the street. All of us have wanted to quit a job with a flourish -- grabbing two beers and hopping on an inflatable slide will be hard to beat -- and all the ninnies talking about his putting potential ground crews in danger by inflating the slide will soon find something else to get all puritanical about.

People.com: In His Own Words: JetBlue Flight Attendant Steven Slater's 20 Year-Careerupdated: Wed Aug 11 2010 10:31:00

On his Facebook and MySpace pages, he boasted about flying high and taking a five year break from the skies

Cursing, beer-grabbing flight attendant grabs spotlightupdated: Wed Aug 11 2010 01:58:00

A flight attendant whose profanity-laced tirade has turned him into a folk hero of sorts was released on bail Tuesday night from a Bronx detention center.

Flight attendant accused of flipping outupdated: Wed Aug 11 2010 01:58:00

A JetBlue passenger describes witnessing a flight attendent cursing out passengers, then quitting on the job.

People.com: Is JetBlue Flight Attendant Steven Slater a Hero or Felon?updated: Tue Aug 10 2010 18:54:00

Slater earns rousing support online for standing up against "flight attendant abuse" after a spat with a passenger

Which airline has worst food? Rude staff?updated: Tue Jun 15 2010 18:07:00

Passenger satisfaction with domestic airlines continues to improve, according to one survey released Tuesday.

Study: Alaska, JetBlue tops in satisfactionupdated: Tue Jun 15 2010 18:05:00

Air travelers seem to be constantly complaining about fees, the lack of service and cramped seats on flights, but surprisingly their level of satisfaction with airlines is on the rise, a new survey finds.

Air traffic jams in New York likely to jumpupdated: Wed Mar 10 2010 12:37:00

Flying in and out of New York -- which is usually no picnic -- is likely to get worse this spring and summer. A new nationwide rule on tarmac delays, possible exemptions to that rule and a runway closure may create a perfect storm for air travelers when bad weather is added to the mix.

Delta, JetBlue request exemption to tarmac delay ruleupdated: Tue Mar 09 2010 19:50:00

A runway closure at John F. Kennedy International Airport has prompted JetBlue Airways and Delta Air Lines to ask for a temporary exemption at JFK to a rule designed to keep planeloads of passengers from getting stranded on the tarmac.

JetBlue offers $10 last-minute faresupdated: Mon Mar 08 2010 17:07:00

Looking for an affordable last-minute getaway? JetBlue Airways is celebrating its 10th birthday with a $10 one-day fare sale Monday on flights from New York to the airline's original 10 destinations.

Glitch forces JetBlue to ground some flightsupdated: Fri Feb 26 2010 16:19:00

A centralized technical glitch forced JetBlue Airways to ground several flights Friday afternoon, an airline spokeswoman said.

Do you have to be a celeb to tweet for airline help?updated: Mon Feb 15 2010 14:29:00

When film director Kevin Smith tweeted about getting kicked off a Southwest Airlines flight on Saturday, the airline responded in less than 20 minutes.

CNNMoney: JetBlue offers all-you-can-fly plan for $599updated: Thu Aug 13 2009 12:08:00

JetBlue Airways will offer an "all-you-can-jet" pass for $599 in which passengers can book an unlimited number of flights within a one-month span, the airline said Wednesday.

CNNMoney: Laid off and living wellupdated: Tue Mar 24 2009 14:07:00

If you're worried about getting laid off, there are companies out there dedicated to helping you overcome your spending anxiety.

Time.com: JetBlue Auctions Flights on eBayupdated: Mon Sep 08 2008 14:00:00

JetBlue Airways Corp. is auctioning off more than 300 roundtrip flights and six vacation packages this week on eBay, with opening bids set between 5 and 10 cents

JetBlue flight diverted after fight breaks outupdated: Sat Sep 06 2008 22:54:00

A JetBlue flight from Boston, Massachusetts, to Fort Lauderdale, Florida, was diverted Saturday when a fight broke out after someone was smoking in the bathroom, federal officials said.

CNNMoney: JetBlue, NYC airports score badly on delaysupdated: Wed Sep 03 2008 15:40:00

JetBlue Airways and New York City-area airports experienced some of the worst flight delays in the industry for July, according to a monthly report.

Time.com: Airline Fees: Who's the Stingiest?updated: Wed Aug 06 2008 13:00:00

JetBlue now charges for blankets; USAirways for water; and almost everyone for some baggage. A run-down of airline fees

Why cut-rate carriers are still No. 1updated: Tue Apr 29 2008 15:27:00

Discount carriers used to be the darlings of air travelers, if not travel columnists. With low fares and high standards of customer service, what wasn't to like?

Troubleshooter: Vacation plans put on iceupdated: Thu Jan 31 2008 12:48:00

Roz Weiss' vacation to Puerto Rico is put on ice, thanks to JetBlue's operational meltdown last winter. Months later, the airline has refunded the tickets, but the hotel is holding onto her money. Should it let go?)

Online on highupdated: Fri Dec 14 2007 17:24:00

For some, in-flight Internet access is the missing piece of the perfect flight. For others, it's an invasion of the last e-mail-free zone. But dream of it or dread it, Internet at 35,000 ft could finally be ready for take-off.

CNNMoney: Stocks set for rough openupdated: Fri Dec 14 2007 06:57:00

U.S. stocks looked set for a tough start Friday as credit and recession concerns hung over the market ahead of a key government reading on inflation.

Time.com: JetBlue to Test Limited In-Flight Net updated: Fri Dec 07 2007 07:00:00

JetBlue Airways Corp. will start offering limited e-mail and instant messaging services for free on one of its planes next week as airlines renew efforts to offer in-flight Internet access

Time.com: Flight Delays: Worse than Reported?updated: Mon Jul 09 2007 18:30:00

Time on the tarmac has been underreported, a federal agency admits, as the summer travel season reaches crunch time

CNNMoney: JetBlue founder: Storm cost CEO jobupdated: Tue Jun 26 2007 02:44:00

JetBlue Airways founder and Chairman David Neeleman admitted Tuesday that he wasn't pleased when his company's board forced him to give up the CEO spot in May, and said he believes he'd still have the job if not for the ice storm and service meltdown that hit the airline in February.

Time.com: Flying the Precarious Skiesupdated: Wed Jun 13 2007 16:15:00

After another bad weekend, concerns mount over airport delays this summer. Will a Passenger Bill of Rights help?

CNNMoney: JetBlue founder ousted as CEOupdated: Thu May 10 2007 09:58:00

JetBlue Airways ousted its founder from his CEO job Thursday, three months after the service problems that stranded passengers on grounded jets for hours dented the airline's reputation for customer service.

CNNMoney: Lawmaker wants 'floor' in airline standardsupdated: Fri Apr 20 2007 14:29:00

A member of the House transportation committee, urged more regulation of airline service in a hearing Friday, as committee members expressed frustration with the Federal Aviation Administration and the airline industry over remedies for extended delays, confusion and inconveniences passengers have endured.

CNNMoney: JetBlue struggles with 'growing pains'updated: Fri Apr 20 2007 10:31:00

When you hear the name "JetBlue" what comes to mind - free in-flight TV on a new jet? Or angry passengers stranded at an airport?

Fortune: The traveler's bill of rightsupdated: Wed Apr 18 2007 16:01:00

I know this is kind of counterintuitive right now, but I think JetBlue is onto something.

Winter storm disrupts traffic in air, on groundupdated: Fri Mar 16 2007 09:17:00

JetBlue canceled all its New York flights Friday.

CNNMoney: JetBlue cancels all New York area flightsupdated: Fri Mar 16 2007 05:49:00

JetBlue, the airline whose passengers were stranded on the tarmac in a winter storm last month, cancelled all New York flights Friday. The discount airline led a list of carriers canceling flights to and from the East Coast because of harsh winter weather.

CNNMoney: Tarmac delays common, government saysupdated: Tue Mar 06 2007 06:48:00

Nearly 600 flights had to wait on the tarmac two hours or more before departing in January, nearly twice what was seen a year ago but roughly in line with a typical month, according to the latest Transportation Department statistics.

CNNMoney: JetBlue quick to cancel flights this stormupdated: Mon Feb 26 2007 06:17:00

JetBlue, which took a hit to earnings and a worse hit to its reputation when passengers were stranded for hours at its New York hub on Feb. 14, moved quickly to cancel 25 percent of its flights to and from John F. Kennedy International Airport Monday as a new storm hit the area.

Fight back Friday: Money-saving tipsupdated: Thu Feb 22 2007 15:13:00

Hundreds of JetBlue travelers were stranded for hours last week on parked planes. Additionally, more than 1,000 flights were canceled. Is the consumer powerless to do anything about it?

CNNMoney: JetBlue cancels flights, to present 'Bill of Rights'updated: Mon Feb 19 2007 06:59:00

After canceling nearly a quarter of its weekend flights, JetBlue said Monday that it will extend widespread cancellations, but said it plans to announce its own customer "Bill of Rights" after facing severe criticism from a Valentine's Day ice storm that snarled operations at its main hub in New York.

JetBlue weather woes not yet overcomeupdated: Fri Feb 16 2007 15:54:00

Acknowledging the airline has a long way to go to regain its customers' trust, JetBlue Airways was faced with yet more flight cancellations and irate customers Friday after a spokesman on Thursday said that the airline expected to start this "morning fresh and prepared for the remainder of the holiday weekend."

CNNMoney: JetBlue fliers stranded on plane for 8 hoursupdated: Thu Feb 15 2007 09:14:00

Shares of JetBlue jumped 4 percent Thursday on an analyst upgrade despite a flood of bad publicity related to a flight that was stranded in New York City.

Passengers trapped on runway for 8 hoursupdated: Thu Feb 15 2007 07:24:00

Bad weather kept JetBlue Airways passengers on a Cancun, Mexico-bound flight trapped on the tarmac for eight hours Wednesday at New York's John F. Kennedy International Airport.

Money Magazine: How to score a cheap airline ticketupdated: Fri Oct 27 2006 10:31:00

When you hear "JetBlue," "AirTran" or "Southwest," you think "cheap fares." These and other low-cost airlines have rapidly expanded in the past six years, bringing bargains to more markets and burn...

Money Magazine: 5 dirty secrets of airfaresupdated: Wed Aug 30 2006 10:35:00

Buying an airline ticket has never been a simple task - the rules of the game are always changing. But if you know how the game is played, you'll have a better chance of saving money.

Fortune: Cleaning up and flying rightupdated: Mon Jul 10 2006 00:01:00

When JetBlue took off in 2000, it quickly became the discount airline of choice. The upstart carrier drew customers with its free live TV, cheap fares, and a CEO who cleaned company planes. But in ...

CNNMoney: JetBlue, Continental tops in airline satisfactionupdated: Thu Jun 29 2006 07:55:00

Jet Blue, known for its swank seats and individual passenger televisions, ranks highest among low-cost carriers in customer satisfaction, says a survey being released Thursday.

Business 2.0: Gear we can't live withoutupdated: Thu May 18 2006 09:54:00

SAN FRANCISCO (Business 2.0 Magazine) - Sometimes the most useful gear isn't the newest.

Fortune: Faces of the FORTUNE 1,000updated: Thu Apr 13 2006 11:58:00

Consider the FORTUNE 1,000 as a very long ladder. The companies near the top are duly celebrated. But drop down a ways and you'll find new names jostling to be America's great corporations of the ...

CNNMoney: Study says airline service worsensupdated: Mon Apr 03 2006 10:45:00

The airline industry appears to be slipping when it comes to performance, according to a survey published Monday.

CNNMoney: Real Estate: The JetBlue effectupdated: Mon Apr 03 2006 10:30:00

You don't have to be affluent to fly off to your weekend getaway anymore -- with the rise of discount flyers like JetBlue and Southwest Air, second-home buyers have expanded their target areas outward.

CNNMoney: Cut airline feesupdated: Mon Mar 20 2006 11:38:00

Airfares are up and there are fewer seats up for grabs. And if that isn't enough, airlines are padding their fares with some extra "gotchas".

CNNMoney: Insiders shedding airline shares?updated: Wed Jul 06 2005 07:14:00

Regardless of the pedigree of the air carrier -- whether it's Northwest Airlines or discounter JetBlue Airways -- insiders have been selling millions of dollars' worth of shares, and they don't appear to be in any rush to buy, according to a report published Wednesday.

CNNMoney: Amex, JetBlue card cleared for take offupdated: Mon Jun 20 2005 11:28:00

Now recognized as a major player in the airline industry, JetBlue joined the ranks of it competitors by offering the first credit card of its own, announcing a partnership with American Express.

CNNMoney: JetBlue stays in blackupdated: Thu Jan 27 2005 07:59:00

JetBlue Airways Inc. eked out a fourth-quarter profit, the low-cost carrier reported Thursday, narrowly dodging a first-ever quarterly loss analysts had predicted thanks to a hedge against high fuel costs.

Fortune: AIRLINES ANGLE FOR THE POSHEST PASSENGERS updated: Mon Nov 29 2004 00:01:00

AS ANYONE WHO HAS PAID $5 for an airplane sandwich knows, if you fly coach these days, expect to get less for more. Up in first class, however, passengers are being lavished with more perks than ev...

CNNMoney: Low fare bluesupdated: Wed Nov 24 2004 08:20:00

While low-fare carriers will carry more passengers this holiday season than ever before, the fastest growing segment of the airline industry is facing more serious financial problems than ever before.

Fortune: Kind of JetBlueupdated: Mon Sep 20 2004 00:01:00

I was seated halfway back Going out of the blue and into the black When Beth came down the aisle with my snack. "What will you have?" she said.

Business 2.0: How To... Turn Managers into Leadersupdated: Wed Sep 01 2004 00:01:00

Unless you've spent the past four years in a bunker, you're probably familiar with the JetBlue success story. By offering comforts like satellite TV and leather seats, the discount carrier soared t...

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