Complete coverage on

Outsourcing

Latest Stories

Pennsylvania school workers protest layoff noticesupdated: Wed May 23 2012 20:43:00

Protesters marched in at least two major cities in Pennsylvania on Wednesday in response to proposed state budget cuts intended to close gaps in public school funding.

Qantas grounds fleet over labor disputeupdated: Sat Oct 29 2011 13:40:00

Australian airline Qantas grounded all its aircraft Saturday in response to a labor dispute, in a step that will disrupt travel for thousands of people.

Qantas ground entire fleetupdated: Sat Oct 29 2011 13:40:00

Australian airline Qantas grounded all its aircraft worldwide on Saturday, as part of a long-running industrial dispute.

CNNMoney: Factories having trouble finding workersupdated: Fri Mar 11 2011 05:52:00

GenMet is a growing Wisconsin metal fabricating company that would be growing much faster if it could find one thing -- skilled workers.

Outsourcing to Africaupdated: Fri Nov 05 2010 09:47:00

A trailblazing Kenyan call center is trying to persuade international businesses to outsource to Nairobi, Kenya.

Kenya takes on India in bid to be call center capitalupdated: Fri Nov 05 2010 09:47:00

A trailblazing Kenyan call center is taking on India and the Philippines, trying to persuade international businesses to outsource their customer service to Nairobi.

AFL-CIO steps up get-out-the-vote effortupdated: Mon Oct 25 2010 15:10:00

AFL-CIO President Richard Trumka has a blunt message for labor union members: Get to the polls next week, because "as bad as things are, they can get a whole lot worse."

CNNMoney: Forget India, outsource to Arkansasupdated: Thu Jul 08 2010 03:56:00

Looking for skilled, low-cost labor? Forget about India and China. How about Jonesboro, Ark.?

CNNMoney: Maywood, Calif., to city cops and employees: You're firedupdated: Thu Jul 01 2010 08:00:00

Tiny Maywood, Calif., laid off every single one of its city employees on Wednesday.

FSB: An Internet for rural Indiaupdated: Mon Aug 24 2009 15:10:00

It's a sweltering day in May, the hottest time of year in the South Indian town of Sathanur. In the shade of a whitewashed storefront, a rugged, mustached man named Nagabhushana Achalu is filing his first application for a certificate that will help his children go to school. Within minutes the kiosk operator behind the counter has logged on to the state government's intranet and sent Nagabhushana's application to a server in the state capital, 40 miles away.

Fortune: Cognizant stays hotupdated: Wed Aug 05 2009 13:50:00

The economic downturn has been hard on information technology outsourcing firms, which in recent years had relied on Wall Street for growth.

CNNMoney: Big Blue: Bargain or backlash?updated: Tue Mar 31 2009 14:51:00

It's the last day of a first quarter that most investors would like to forget. Stocks may have bounced back a bit in March, but the Dow and S&P 500 are still down more than 10%.

Fortune: Goodbye, PC (and Mac). Hello, services.updated: Wed Feb 04 2009 12:28:00

Our love affair with PC hardware may be waning in this recession. Instead, we're smitten with services.

CNNMoney: Overseas outsourcing heats up againupdated: Tue Nov 11 2008 06:02:00

Two years ago, when the economy was booming, Tessa Luu's furniture showroom in Los Angeles was running smoothly. But Luu was tired of the rising electric bills, salaries, benefits and rent that ate her profits. So she undertook a radical move to cut all the overhead: She said goodbye to her five employees and moved her business online, hiring outsourcers to run the operation.

9,500 jobs go in DHL restructuringupdated: Mon Nov 10 2008 09:10:00

German logistics giant Deutsche Post said Monday it was cutting 9,500 jobs as part of a major program to restructure its loss-making DHL delivery service in the United States.

CNNMoney: Ohio braces for possible DHL layoffsupdated: Sun Nov 09 2008 22:16:00

A southern Ohio community is bracing for possible layoffs as DHL Express -- the largest employer in the area -- planned to announce its quarterly earnings report and restructuring details.

FSB: Outsource (nearly) everythingupdated: Thu Oct 16 2008 08:39:00

Outsourcing might seem like a necessary evil - a cost-cutting strategy that guts quality control and invites theft of both intellectual and physical property. But outsourcing makes Paul Carpenter's business work.

FSB: Arm yourself to winupdated: Wed May 28 2008 11:53:00

In this economic dip, the lessons found in Jim Champy's new book, Outsmart! ($22.99), should prove particularly apt for any business owner looking to grow. The management consultant who co-authored the bestselling Reengineering the Corporation, Champy introduces us to entrepreneurs who thrive amid chaos by outsmarting and outpacing their competitors. Here are a few of their stories.

Relocating to increase profitsupdated: Thu Feb 07 2008 09:12:00

You can increase business profits by moving, but not without risks to your brand.

Fortune: Lilly's new CEO a drug-biz rarity - a scientistupdated: Wed Dec 19 2007 12:54:00

Eli Lilly's soon-to-be CEO John Lechleiter is an anomaly. As Lechleiter himself put it in a press conference on Tuesday: "Who would've thought that a kid who joined the company in 1979 as an organic chemist, wearing his whites, would be standing here today?"

Volunteering around the worldupdated: Thu Oct 18 2007 06:17:00

Chiwing Jessica Qu volunteered for Unite For Sight in Chenai, India, where she got hands-on eye care experience

Time.com: India's Call-Center Jobs Go Begging updated: Tue Oct 16 2007 10:05:00

High stress and low status have soured many grads on the telephone work. Now India, the outsourcing capital, finds itself having to outsource

Fortune: Adios, Bangaloreupdated: Thu Sep 27 2007 23:14:00

Most Americans realize that when they call a bank, electronics maker or insurance provider, there's a good chance their queries will be routed to a call center outside the U.S., perhaps in India, the Philippines or other markets filled with English speakers happy to provide customer service or tech support for relatively low wages.

FSB: Is sourcing in China worth it?updated: Thu Aug 02 2007 23:53:00

When Amber McCrocklin launched Paws Aboard, she followed a pattern familiar to thousands of small-business owners. McCrocklin, now 35, had created a line of gear for pet owners who like to take their dogs on their boats. She started by handcrafting boat ladders, life jackets, and waterproof leashes with the help of a local engineer.

Fortune: Yes, you can outsource your homework to Indiaupdated: Tue May 22 2007 10:50:00

Few large corporations need to be convinced of the benefits of offshore outsourcing. Many U.S. companies have fully embraced the outsourcing of customer call centers, software troubleshooting, and even medical diagnoses to workers in India and other emerging markets as a way to cut costs and take care of business when most of America is asleep.

Fortune: Infosys U.updated: Wed May 02 2007 10:24:00

At the Taj Mahal of training centers, a fast-growing Indian outsourcing company lavishes attention on its recruits.

Fortune: Baseball, technology and immigrantsupdated: Thu Apr 05 2007 09:39:00

Imagine if the baseball season had begun this week without such foreign-born stars as Albert Pujols, David Ortiz, Justin Morneau and the latest Japanese import, pitcher Daisuke Matsuzaka and his mysterious "gyroball."

Dobbs: U.S. is best democracy money can buyupdated: Tue Oct 31 2006 16:43:00

We're now less than a week away from our midterm elections, and Republicans and Democrats are down to their final tens of millions of dollars in media buys, their hyperbolic rhetoric all but expended and their candidates all but exhausted.

CNNMoney: HP scandal: Who knew whatupdated: Fri Sep 22 2006 18:58:00

An independent legal firm hired by Hewlett Packard chief executive Mark Hurd revealed the latest on who was involved in the leak probe and what they knew.

Business 2.0: The incredible disappearing sysadminupdated: Tue Aug 01 2006 15:37:00

Nearly half of U.S. IT jobs involve the upkeep and maintenance of computers - a sector previously thought to be safe from offshoring. But technological change is sweeping the industry, and soon the servers that host your favorite websites or run your online banking could be run from halfway around the world.

CNNMoney: Summertime blues for IPOsupdated: Fri Jul 28 2006 11:41:00

July is shaping up to be the worst month so far this year for companies going public, based on their average-first day performance.

CNNMoney: WNS jumps 7% in market debutupdated: Wed Jul 26 2006 09:53:00

Shares of Indian outsourcing firm WNS jumped 7 percent in their first day of trading on the New York Stock Exchange Wednesday.

CNNMoney: IPOs start to show some lifeupdated: Fri Jul 21 2006 16:24:00

After what has been a fairly lackluster summer for companies going public, the market is attempting to gain steam.

CNNMoney: A new bet on outsourcingupdated: Fri Jul 21 2006 13:36:00

Investors will have a chance to bet on a new sector of the outsourcing market when Indian firm WNS Holdings makes its market debut on the New York Stock Exchange this week.

CNNMoney: Outsourcing firm to go publicupdated: Tue Jul 04 2006 09:37:00

Indian outsourcing firm WNS Holdings intends to raise about $74 million through an initial public offering, according to a filing made with the Securities and Exchange Commission Monday.

Fortune: The world's most modern management - in Indiaupdated: Fri Apr 14 2006 12:41:00

I have seen the future of management, and it is Indian. Vineet Nayar, president of India's 30,000-employee HCL Technologies, is creating an IT outsourcing firm where, he says, employees come first and customers second.

CNNMoney: The outsourcing wave hits investment bankersupdated: Wed Feb 22 2006 07:37:00

First came IT outsourcing. Now comes investment banking.

CNNMoney: Flat day, mixed weekupdated: Fri Dec 23 2005 09:45:00

Stocks were little changed Friday after economic reports and merger-and-acquisition buzz failed to ignite investors' interest in the last session before a long holiday weekend.

CNNMoney: GM's $15 billion bet on techupdated: Thu Dec 15 2005 09:31:00

For the chiefs of the world's tech giants, it's not visions of sugarplums dancing in their heads this holiday season.

CNNMoney: Is India's outsourcing honeymoon over?updated: Tue Aug 23 2005 10:19:00

Surprise! India's reign as the world's "Outsourcing King" may be slipping, even with its rock-bottom call center costs.

Business 2.0: Why Latin America Is The New Indiaupdated: Mon Aug 01 2005 00:01:00

With its beaches, golf courses, cuba libres, and rock-solid social-security system, it's no wonder that Costa Rica is luring American executives who want an alternative to Indian outsourcing. After...

Business 2.0: Recruiting for the Global Talent Warupdated: Mon Aug 01 2005 00:01:00

Managing Diversity Is a goal that causes many executives to groan. And no wonder: Noble though it might be, the diversity ideal has been marred by dreary associations with quotas and political corr...

India wants WTO pact on outsourcingupdated: Fri Jun 03 2005 09:14:00

India wants a new world trade pact that would prevent the United States and other countries from taking steps to ban companies from outsourcing jobs, a top Indian official has said.

CNNMoney: Disney to outsource 1,000 jobs: paperupdated: Fri May 13 2005 07:45:00

Walt Disney Co. plans to outsource about 1,000 jobs in its information technology division to save costs, although the move is expected to result in minimal layoffs, The Los Angeles Times reported in its Friday editions.

Fortune: Buffalo Soldiersupdated: Mon May 02 2005 00:01:00

John Kornitzer is one money manager without much interest in bears--or bulls, for that matter. When it comes to animals, the Vermont native only has eyes for bison. He's long had a weakness for dra...

Chairman of the Bharti Group, Sunil Mittal TalkAsia Interviewupdated: Wed Mar 16 2005 04:50:00

Airdate: February 19th, 2005

Fortune: Do I Have to Admit My Real Age at Work?updated: Tue Mar 15 2005 14:10:00

Here's what you need to know if you're tempted to fib. Plus: Will outsourcing to India end soon? And more on how to spot a phony diploma.

Free trade at all costs?updated: Thu Mar 03 2005 18:38:00

The Bush administration is trying to push the Central American Free Trade Agreement through Congress quickly and quietly.

Fortune: DUBAI COURTS A NEW CROWD: OUTSOURCERSupdated: Mon Dec 27 2004 00:01:00

WITH A RECENT SPATE OF CONSTRUCTION that includes dozens of nightclubs, an indoor ski slope, a glitzy residential development shaped like a palm tree, and plans for the world's tallest building, yo...

Outsourcing study a welcome surprise in budget billupdated: Sun Dec 05 2004 20:39:00

Congressional authority to peek into citizens' tax returns wasn't the only clause hidden in the omnibus spending bill that recently passed. There's also a more welcome surprise for the American worker: a grant for a comprehensive study of the effects of outsourcing U.S. jobs to cheap, foreign labor markets.

Fortune: DRAWLING GIRL SCOUTS ANSWER THE CALLupdated: Mon Nov 01 2004 00:01:00

DEBATING THE MERITS OF outsourcing jobs to India ranks, like, dead last on the agenda of the 23 energetic fourth-graders of Girl Scout Troop 1809 in Austin at their weekly meeting. They're way too ...

Whose plan is better?updated: Mon Sep 06 2004 16:24:00

In most elections in which the incumbent enjoys an economy with a healthy 3% annual growth rate, home ownership at record levels, and inflation and interest rates that are well within control, the economy's performance wouldn't be a problem.

CNNMoney: Study: CEOs rewarded for outsourcingupdated: Tue Aug 31 2004 09:47:00

The CEOs of the top 50 U.S. companies that sent service jobs overseas pulled down far more pay than their counterparts at other large companies last year, according to a study released Tuesday.

A home advantage for U.S. corporationsupdated: Fri Aug 27 2004 12:31:00

The loss of millions of manufacturing jobs and hundreds of thousands of service jobs over the past few years, and the threat of the loss of millions more to offshore outsourcing, is a clear call to our business and political leaders that our trade policies simply are not working. At the least, not in the national interest.

CNNMoney: IBM outsourcing to cause fewer layoffsupdated: Thu Jul 29 2004 07:06:00

IBM is moving to reduce the number of U.S. workers it lays off due to the transfer of their work overseas, according to a published report.

CNNMoney: The real risk in Indian offshoringupdated: Tue Jul 13 2004 11:05:00

Offshore outsourcing has been a controversial topic during the past year. But so far, the political furor over offshoring has not hurt large Indian tech services firms.

Terminating U.S. jobs?updated: Thu Jul 08 2004 12:23:00

California has devised a new plan to help solve its ongoing budget crisis. But while that plan might save California millions of dollars in the next fiscal year, there's a good chance it will leave some of the state's own residents waving goodbye to their jobs.

Business 2.0: Fastest-Growing Tech Companiesupdated: Tue Jun 01 2004 00:01:00

METHODOLOGY To find the B2 100, we started with 2,000 publicly traded tech companies and narrowed the list to companies that have been trading for at least three years, bring in at least $50 millio...

FSB: Global Entrepreneurs Need Not Applyupdated: Sat May 01 2004 00:01:00

In the battle over U.S. outsourcing, Tony Raimondo, CEO of Behlen Manufacturing, a small firm based in Columbus, Neb., has become a symbolic casualty. Raimondo, 64, was President Bush's nominee for...

CNNMoney: Outsourcing: from torrid to just red-hotupdated: Mon Apr 12 2004 11:35:00

Offshore outsourcing firms are feeling some heat from a U.S. political backlash and the rising Indian rupee, but if the earnings report of an industry bellwether Tuesday is any guidance, business is still pretty good and unlikely to suffer a major setback anytime soon.

CNNMoney: Infosys to create 500 jobs in the U.S.updated: Thu Apr 08 2004 14:32:00

Indian software bellwether Infosys Technologies Ltd. said Thursday it will invest $20 million to set up a consulting unit in the United States that will create 500 jobs.

CNNMoney: Report: Tech job cuts at record lowupdated: Thu Apr 08 2004 09:31:00

Downsizing in the technology sector slowed in the first quarter of 2004, with job cuts down 52 percent from the same quarter a year earlier, an outplacement consulting company said Thursday.

Business 2.0: Only You Can Prevent Corporate Fires Crisis avoidance--not crisis management--might be one of the most uupdated: Thu Apr 01 2004 00:01:00

During the past couple of years, the trend has become annoyingly familiar: Hundreds of American technology firms have rushed to India and other countries to hire inexpensive foreign workers for har...

Powell tackles hot topic in Indiaupdated: Tue Mar 16 2004 00:26:00

U.S. Secretary of State Colin Powell has met with Indian leaders, where the touchy election year topic of outsourcing featured on the agenda.

CNNMoney: Study notes offshoring downsideupdated: Thu Mar 04 2004 14:18:00

U.S. companies that move jobs overseas to cut costs may not be saving as much money as their executives think.

CNNMoney: Outsourcing: what to do?updated: Mon Mar 01 2004 09:23:00

If you haven't turned on a TV or read a magazine or a newspaper recently, you probably haven't heard that your job is moving overseas.

CNNMoney: Bush and Kerry agree: Offshore is badupdated: Wed Feb 25 2004 13:51:00

Let me get this out of the way: I'm a registered Democrat. But I cringe when I hear Democratic presidential front-runner Sen. John Kerry talk about how he'd combat the growing number of jobs headed to foreign countries. I think his proposals would have disastrous consequences if enacted.

Rage against off-shoring is very realupdated: Mon Feb 23 2004 17:03:00

To rephrase my opening sentence of last week: Seldom have so many been so angry at a writer they felt understood so little.

Fortune: Think Globally, Save Your Job Locallyupdated: Mon Feb 23 2004 00:01:00

We've all seen the bleak statistics: U.S. companies have sent well over a half-million tech jobs overseas in the past couple of years. What the numbers don't show is the bitter frustration of skill...

Fortune: Rage Against Off-Shoring Is Off Targetupdated: Mon Feb 23 2004 00:01:00

Seldom have so many had such strong opinions about something they understand so poorly.

Firms get savvy about outsourcingupdated: Wed Feb 18 2004 01:00:00

"To build or to buy?" is a dilemma many manufacturers in the developed world face every day.

Rage against off-shoring is off targetupdated: Mon Feb 16 2004 17:29:00

Seldom have so many had such strong opinions about something they understand so poorly.

Bush adviser backs off pro-outsourcing commentupdated: Wed Feb 11 2004 20:42:00

One of President Bush's top economic advisers sought Thursday to clarify remarks he made earlier in the week that seemed to suggest he thought outsourcing American jobs is good for the economy.

CNNMoney: What outsourcing backlash?updated: Mon Feb 09 2004 12:28:00

Concerns about jobs being shipped overseas have created a big political stir. But the companies that are benefiting the most from this trend don't seem to be affected by the controversy.

CNNMoney: 'Offshoring' meets its enemiesupdated: Wed Jan 28 2004 13:24:00

Opponents of offshore outsourcing enjoyed a small victory on Jan. 23, when President Bush signed the Omnibus Appropriations Bill into law. Tucked inside the complicated legislation was the Thomas-Voinovich amendment, which forbids certain segments of the government to use foreign companies when outsourcing some government work.

CNNMoney: IBM giveth, taketh awayupdated: Mon Jan 19 2004 13:52:00

IBM, the world's largest computer maker, has discussed saving millions of dollars by moving thousands of U.S. jobs offshore, according to internal documents obtained by the Wall Street Journal, the paper reported on Monday.

CNNMoney: Offshoring backlash risingupdated: Fri Jan 09 2004 12:07:00

NEW YORK (CNN/Money) - In December, the State of Indiana cancelled a $15 million contract to upgrade its computer system. Why? Because workers from India would have been working on the government job.

Tech predictions for 2004updated: Thu Jan 01 2004 08:56:00

A new day, a new year, a fresh white snowdrift we can turn into snowmen or slush. That's right, it's time once again for my annual look at what's ahead for the new year in the world of technology and business.

Fortune: Hang-ups in India Call center backlash! India isn't the answer, say some firms.updated: Mon Dec 22 2003 00:01:00

Last year, after reading about Indian call centers in a magazine, Web.com CEO Will Pemble decided to "offshore" his Internet hosting company's customer service. This November, plagued by cultural m...

Fortune: 24/7 Customerupdated: Mon Nov 24 2003 00:01:00

In the clubby world of Silicon Valley venture capitalists, Michael Moritz is as good as they come. He and his firm, Sequoia Capital, played a leading role in financing Flextronics, Yahoo, Google, a...

Business 2.0: The Outsourcing Solution No need to wait for a worker shortage to have code written in India or data entered in Ghana. The offshupdated: Mon Sep 01 2003 00:01:00

There's nothing political or philosophical or mystical about the reason for shipping jobs overseas: It simply can save companies boatloads of money. The fiber-optics glut and low wages in developin...

Business 2.0: Where You'll Find Workersupdated: Mon Sep 01 2003 00:01:00

When I moved to California last year, you didn't have to reel off unemployment statistics to me. I could tell that Silicon Valley was hurting by the sheer number of people I met who were out of wor...

Business 2.0: Open Me First! How do you turn a plodding e-newsletter into must-read material? Digital Impact says the key is to get personal.updated: Mon Sep 01 2003 00:01:00

When Gap, Hewlett-Packard, Tower Records, and Verizon e-mail those ubiquitous customer-outreach dispatches, a funny thing happens: They get read.

Business 2.0: Where The Customer Service Rep Is King How DirecTV turned an army of phone drones into the company's most valuable asset.updated: Sun Jun 01 2003 00:01:00

You open your mail and find you've been double-billed. Your screen goes dark just before the start of the NBA finals. The repair guy who was supposed to show up between 8 and noon apparently had be...

Money Magazine: Down But Not Out Our best investment stock picks for 2003 have underperformed, but we're sticking with themupdated: Sun Jun 01 2003 00:01:00

First the bad news: The portfolio of seven stocks we chose as best investments for 2003 are down 5% from Dec. 2 (when we wrote about them) through April 22. Now the really bad news: The S&P 500 is ...

Fortune: The Net Makes It All Easier--Including Exporting U.S. Jobsupdated: Mon May 26 2003 00:01:00

Where is work most efficiently done? It's a logical question, but one that business never had the luxury to ask: Work was done where the company was. Then, as travel and communication got easier i...

Fortune: 'I Own This Problem' EDS boss Dick Brown knows he's got the rat in his pocket. Now, to get it out...updated: Mon Feb 17 2003 00:01:00

Students, we have here a case history of Electronic Data Systems, the information-technology outsourcer in Plano, Texas. EDS, you may recall, was started in the 1960s by Ross Perot, bought by GM, a...

Fortune: JamCrackerupdated: Mon Jun 26 2000 00:01:00

Software portal for midsized companies HQ: Sunnyvale, Calif. Founded: 1999 Sales: N.A. Employees: 190 Stock: Privately held Address: www.jamcracker.com

Fortune: IBM From Big Blue Dinosaur To E-Business Animal IBM's services now matter more than its hardware. That's the key to Lou Gerstnerupdated: Mon Apr 26 1999 00:01:00

Pat Zilvitis is chief information officer at Gillette in Boston and a huge IBM customer. But it's not the quality of Big Blue's PCs, servers, and mainframes that draws him. "I often don't know if I...

Fortune: Why These Guys Want To Handle the World's E-Mailupdated: Mon Feb 15 1999 00:01:00

When systems engineer Wayne Correia met bushy-haired David Hayden at a Silicon Valley business dinner two years ago, he found him, well, odd. "[Hayden] had been reading a history of the postal serv...

Fortune: AN AMAZING, ALL-PURPOSE EXECUTIVE SLIDE SHOW IT TAKES A CONVINCING PRESENTATION TO HOODWINK TODAY'S SKEPTICAL, updated: Mon Apr 28 1997 00:01:00

Good morning. As you know, FORTUNE is always on the lookout for the newest, most effective management ideas and trends. In this presentation, I'd like to share our discoveries. We'll be using chart...

Fortune: THIS TOUGH GUY WANTS TO GIVE YOU A HUG BY DOING THE SCUTWORK OF RUNNING CORPORATE COMPUTER SYSTEMS, EDS HAS updated: Mon Oct 14 1996 00:01:00

"I started my career with EDS in 1983. I remember in the interview being told all the things I could not do, or I would be fired. I took my personal life underground. We were driven to succeed, a d...

Money Magazine: OUTSOURCING STOCKS POINT THE WAY TO OUTSIZE INVESTING GAINSupdated: Fri Dec 01 1995 00:01:00

THIS MONTH:

Money Magazine: Smart new ways to Manage subcontractors Delegate chores -- from data processing to specialty manufacturing -- updated: Fri Oct 15 1993 00:01:00

Air-Vet ships drugs, medical instruments and other equipment worth $7 million to $8 million a year -- hundreds of packages a day -- to veterinarians all over the U.S. Yet you won't find any stock c...

Fortune: WHY NOT FARM OUT YOUR COMPUTING? Hiring another company to do your data processing can save you big bucks. Some say it's the bigupdated: Mon Sep 23 1991 00:01:00

AT ITS HUGE manufacturing complex in Rochester, New York, Eastman Kodak operates its own steam, electricity, and water purification plants. Kodak firefighters stand on call at Kodak firehouses. Bri...

We recommend