Checking your favorite sports scores or catching up on the latest news while sky-high is becoming a reality on many airlines and a step closer for others.
Scandinavian Airlines (SAS) has joined the growing number of operators is using iris scanning as an electronic means of accessing flights.
Fortune: COMPANIES TO WATCHupdated: Mon Mar 21 1994 00:01:00
ASPECT TELECOMMUNICATIONS -- You probably can't count the number of times you've heard instructions like "Please stay on the line to maintain your calling priority" or "Press 1 to leave a message."...
EUROPE'S AIRLINES are going to war, albeit reluctantly. They are cutting quick deals with potential allies and whittling their forces to a lean, fearsome core. Says Frederick Reid, a Lufthansa seni...
SWEDEN, the tiny country that gave us Ingmar Bergman, Bjorn Borg, and the Volvo, has been making another outsize demand on the world's attention. The latest superstar from the frozen north is one J...
With fuel and labor costs spiking up fast, U.S. airlines are increasingly dependent on the lush revenues generated by full-fare business travelers. No one knows that better than Frank Lorenzo, 50, ...
Talk about perestroika! As Russians trudge ever deeper into capitalism's strange terrain, who should appear but Western management consultants to serve as their guides. The Soviet government is joi...
''This is your captain speaking,'' announces the pilot on Continental Flight 166 leaving San Francisco. ''As usual, thanks folks, for your votes making us tops in customer satisfaction.'' Meanwhile...
The great French painter Braque once said that the only thing that really matters about painting can't be explained. The same can be said about ^ leadership, which may be why books by or about lead...
For nearly a month after Black Monday, London, Europe's hottest takeover market for the past several years, was an M&A Antarctic. The pre-crash takeover boomlet on the Continent also went bust. But...
Everyone has a special horror story about customer service. The most infuriating these days probably concern air travel. Runaway traffic growth and many carriers' difficulty in adapting to mergers ...
WHEN David Robinson, a New York art dealer, failed to pay his American Express bill for September, American Express called to find out why. ''Well,'' Robinson began, ''I just sent you $800. The oth...
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